Position Title: Events/Volunteer Representative
Reports Directly To: Training Program Supervisor
Indirectly Reports To: Chief Operations Officer
Location: VOH Main Office and All Programs
Pay Range: 40 Hours Per Week $16 – $20 per hour

SUMMARY:

To administratively support the Training Program Supervisor, COO and ED. The
Events/Volunteer Representative to the Training Program Supervisor is one of the organization’s main points of contact with the public. Responsible for assisting in recruiting, engaging, scheduling large groups of volunteers in Cecil and Harford Counties. Orients, trains and coordinates Volunteers and Training Programs students’ activities. Represents Voices of Hope in the community at events. The Events/Volunteer Representative must be able to effectively communicate the organization’s mission with volunteers and the community. Is also responsible for meeting the need for volunteers for VoH events, outreach, transportation, and peer recovery support with Program Leads. The Events/Volunteer Representative is responsible for assisting in recruiting volunteers to engage in events, manage scheduled events, organize and execute planned events and always look for events and
opportunities for Voices of Hope to participate in.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Administrative support of phone calls, office visits, and responding to email.
  2. Works with staff to manage all social media to include Facebook, Instagram, twitter, and website on a consistent basis with positive and informing messaging.
  3. Maintains social media event postings with events schedule.
  4. Assists with receipt collection, recording and reporting.
  5. Maintains a calendar of outreach activities, including community events, workshops, appearances
    and other communication opportunities.
  6. Assists in the organization of special events, including donor/volunteer appreciation events and other
    fundraising initiatives.
  7. Prepares accurate records and reports.
  8. Ability to take notes and create records.
  9. Maintains master schedule for all administrative staff.
  10. Travels between locations to facilitate volunteer orientation and onboarding is completed.
  11. Any duties assigned that may be deemed necessary, if within the scope of the AA skill set.
    QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions, per ADA.

  1. Knowledge of behavioral health disorders, recovery and community.
  2. Proficiency in Word, Outlook, Excel and Google Suite.
  3. Demonstrates appropriate, respectful and trauma-informed telephone etiquette.
  4. Professional presentation – ability to professionally interact with clients, staff, stakeholders and
    participants.
  5. Ability to manage and maintain a personal work calendar and schedule.
  6. Self starter/goal oriented.
  7. Ability to manage multiple tasks and prioritize duties.
  8. Solves problems using communication
  9. Responsible and accountable
  10. Ability to organize information and create reports using software.
  11. Takes pride in treating all internal and external customers and stakeholders with dignity, respect and
    compassion.

EDUCATION and/or EXPERIENCE:
Data entry
Preferred Administrative Assistance experience.
SUPERVISORY RESPONSIBILITIES:
None
LANGUAGE SKILLS:
Strong communication skills required, both verbal and written.
Proficiency with the English language, both written and oral.
Fluency in Spanish is desirable.
LICENSES, CERTIFICATES, REGISTRATIONS:
Measurable progress toward Certified Peer Recovery Specialist.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
The job functions of this position requires the Administrative Assistant be in the outdoors in all weather
including but not limited to rain, snow sleet, high wind, cold, heat, and may be exposed to biting and/or
stinging insects to include but not limited to ticks, chiggers, mosquitoes, flies and bees. Extensive
walking and standing is required of this position for special events.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The main office will provide an office space, a meeting space, kitchen, and bathroom.

Please send your resume to correnjohnson@voicesofhopemaryland.org .